Mr. Duct Cleaner knows there are a lot of “bad” duct cleaning companies around. How can you tell if your HVAC and duct system cleaner is good or bad? Look for NADCA certification.
A lot of people In New Jersey did not, and they are sorry:
NEWARK A Superior Court judge has ordered two Bloomfield-based air duct cleaning companies to pay more than $68,000 in consumer restitution and more than $1.7 million in civil penalties, for “bait and switch” tactics and other unconscionable business practices alleged by the Office of the Attorney General and State Division of Consumer Affairs.
The Division, in its investigation of United Air Care and Indoor Air Care, identified more than 1,200 violations of the State Consumer Fraud Act and regulations on advertising and home improvement contractors. The violations affected a total of 98 consumers who filed complaints with the Division.
Many consumers contacted the companies after receiving direct-mail coupons through advertising services, such as “Super Coups” and “Clipper Magazine,” which advertised “Whole Duct House Cleaning” for prices from $37.95 to $69.95. The Division alleged that the companies often failed to perform the services for the specified price. In many cases, the coupons were allegedly used to bait the buyer into purchasing higher-priced services.
The Division also alleged that the companies failed to register with the State as home improvement contractors, and in many cases caused damage to consumers’ homes, then failed to fix, clean, or compensate for the damage.
“There is no excuse for such flagrant violations of New Jersey’s Consumer Fraud Act,” Attorney General Paula T. Dow said. “We will aggressively continue to pursue those who target New Jersey homeowners with unconscionable business practices, deceptive advertising, and false promises.”
The Final Judgment by Default and Order, signed March 31, 2011, orders the companies to pay $68,157.36 in consumer restitution, $1.71 million in civil penalties, $58,539 in reimbursement for the State’s attorneys’ fees, and $7,629.05 for the State’s investigative costs.
Mr. Duct Cleaner does NOT bait and switch. All our franchisees are NADCA certified. Every invoice comes with dirty “before” pictures and clean “after” pictures. We show up on time, do what we said we were going to do, and make sure if there are any necessary changes to the invoice that they are approved by the property owner before proceeding. Contact us for your FREE estimate from the professional, trustworthy Mr. Duct Cleaner.